FAQ

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Yes! We’re excited to welcome you to our SleepStyle showroom in Hurstville, Sydney.

📍 160 Forest Road, Hurstville NSW 2220

Here you can see, touch, and experience our beds, mattresses, and bedroom furniture before you buy. Our friendly team is ready to help you find the perfect fit for your home.

You can reach us by email or through the contact form on our website. We respond promptly during business hours and are always happy to help with product questions, order updates, or general inquiries.

Currently, we offer ready to ship products only. However, we are always expanding our range - subscribe to our newsletter to stay updated on new arrivals and offers.

We offer a flat-rate delivery service of $129 within the Sydney region.

This service includes careful handling by our professional team to ensure your new furniture arrives safely and securely at your home.

We do not provide warehouse pickups. Our suppliers are exclusively manufacturing facilities and do not allow public access for pickups.

Most orders are delivered within 7–10 business days. Once your order is confirmed, our team will contact you to arrange a suitable delivery time.

Feel free to contact us via phone, email, or Live Chat with your order number, and we’ll assist you.

Once your order is placed, we’ll reach out within 24 hours to confirm your delivery schedule.

Assembly is available as an optional service. You can add it by ticking the checkbox on the product page before adding the item to your cart. If selected, our professional team will assemble your furniture on the day of delivery. If not selected, your order will be delivered only, without assembly.

A redelivery fee of $99 will apply for the second attempt.

To avoid extra costs, please inform us at least 24 hours in advance if you need to change your delivery date.

Please reach out to us right away. We will do our best to accommodate your preferred date while ensuring efficient scheduling.

No, we’ll provide a return shipping label and arrange pickup from your address. You won’t need to cover any return shipping costs.

If you need to cancel your order, please contact us as soon as possible at info@sleepstyle.com.au.

Orders can only be cancelled before they are dispatched. Once your order has been shipped or is on its way, cancellation is no longer possible.

For approved cancellations, a 20% restocking fee applies to cover processing and warehouse handling.

Once your return is received and inspected, refunds are typically processed within 7–10 business days back to your original payment method. This timeframe is primarily influenced by the processing time at the customer's bank.

If you realise after ordering that the bed frame doesn’t fit in your space, you have the option to:

Exchange for a different size.

Request a refund (as outlined in our returns & refunds policy).

We take great care in packaging and handling, but if your item is damaged upon delivery:

Contact us immediately with photos of the damage.

We will arrange a replacement or repair as soon as possible.

We will confirm your order within 24 hours. If your item is out of stock, we’ll notify you early and offer a full refund or alternative options.

Contact us immediately, and we will arrange for a replacement.

We will schedule a new delivery at no additional cost to correct the order.