Your payment and personal details are 100% secure. We use trusted payment gateways that comply with bank level encryption and fraud protection. All transactions are processed through Shopify Payments, PayPal, and other secure methods, ensuring your data is protected at all times.

No, We're an online exclusive retailer, so we don’t have a physical showroom. This allows us to offer lower prices and pass the savings on to you.

You can reach us by email or through the contact form on our website. We respond promptly during business hours and are always happy to help with product questions, order updates, or general inquiries.

Currently, we offer ready to ship products only. However, we are always expanding our range - subscribe to our newsletter to stay updated on new arrivals and offers.

The checkout price includes all shipping and delivery costs with no additional charges.

We do not provide warehouse pickups. Our suppliers are exclusively manufacturing facilities and do not allow public access for pickups.

Most orders are delivered within 7–10 business days. Once your order is confirmed, our team will contact you to arrange a suitable delivery time.

Feel free to contact us via phone, email, or Live Chat with your order number, and we’ll assist you.

Once your order is placed, we’ll reach out within 24 hours to confirm your delivery schedule.

Assembly is available as an optional service. You can add it by ticking the checkbox on the product page before adding the item to your cart. If selected, our professional team will assemble your furniture on the day of delivery. If not selected, your order will be delivered only, without assembly.

A redelivery fee of $99 will apply for the second attempt.

To avoid extra costs, please inform us at least 24 hours in advance if you need to change your delivery date.

Please reach out to us right away. We will do our best to accommodate your preferred date while ensuring efficient scheduling.

Yes, return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or not as described.

Yes, If you need to cancel your order before it has been delivered, please contact us as soon as possible via phone, email, or Live Chat.

A 12.5% cancellation fee will be deducted from your original payment, and the remaining balance will be refunded to the same payment method.

Once your return is received and inspected, refunds are typically processed within 7–10 business days back to your original payment method. This timeframe is primarily influenced by the processing time at the customer's bank.

If you realise after ordering that the bed frame doesn’t fit in your space, you have the option to:

Exchange for a different size.

Request a refund (as outlined in our returns & refunds policy).

We take great care in packaging and handling, but if your item is damaged upon delivery:

Contact us immediately with photos of the damage.

We will arrange a replacement or repair as soon as possible.

We will confirm your order within 24 hours. If your item is out of stock, we’ll notify you early and offer a full refund or alternative options.

Contact us immediately, and we will arrange for a replacement.

We will schedule a new delivery at no additional cost to correct the order.